ITIL (CDS) Create, Deliver, Support (SF)
TGS-2023020114
Course Overview
The ITIL® 4 Specialist course in Singapore, focuses on applying ITIL® 4 concepts to create, deliver, and support IT services efficiently. The course covers key areas such as service value streams, organisational structure, team dynamics, and the integration of new technologies like AI and automation to enhance service management practices.
Training Type
Full Time
Mode of Assessment
Written and Oral
Who Should Attend
The ITIL® 4 Specialist: Create, Deliver and Support course in Singapore would benefit individuals in the Service industry or IT practitioners, Help Desk Personnel/Service Desk, Process Consultants/Owners/Managers, IT Quality/Audit Professionals, Account Managers, Risk Management Professionals, Service Team Leaders/Managers/Supervisors Strategy/Governance Executives, Business Development Professionals, Relationship Professionals, Project Managers and anyone interested in IT Service Management.
Course Duration
4 days
Total Training Duration (Hour)
30 hours
Course Outline
1) Plan and build a service value stream to create, deliver and support services
- Organisational structure
- Team structure, roles, competencies and capabilities
- Team differences and culture
- Mindset that is customer-oriented
- Positive communications
- Workforce planning
- Employee satisfaction management
- Results-based measuring and reporting
- Reporting and advanced analytics
- Machine learning and artificial intelligence
- Robotic process automation
- Continuous Deployment/Integration
2) Key ITIL® 4: Create, Deliver and Support practices across the Service Value System
- Service Design
- Software Development and Management
- Release Management
- Service Testing and Validation
- Change Enablement
- Service Desk
- Deployment Management
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring and Event Management
3) Co-ordinate, prioritise and structure work and activities
- Managing work as tickets
- Prioritising work
- Buy vs Build considerations
- Sourcing Options
- Service integration and management
Course Objectives
In the ITIL® 4 Specialist course in Singapore, you will learn how to plan and build service value streams, manage team structures, and integrate new technologies such as machine learning and automation into service management. The ITIL® 4 Create, Deliver and Support module also covers key practices like Service Design, Incident Management, Change Enablement, and Knowledge Management, providing a comprehensive approach to IT service management.
Course Learning Outcome
Completing the ITIL® 4 Specialist course in Singapore enhances your ability to manage and optimise IT services within an organisation. The ITIL® 4 Create, Deliver and Support module equips you with the skills to lead teams, implement efficient processes, and integrate modern technologies, making you a valuable asset in IT service management roles.
Pre-requisites
A pass in ITIL® 4 Foundation certification exam.
Medium of Instruction & Trainer
English
Funding Information
Skillsfuture Singapore (SSG) - WSQ Certifiable Funding
Criteria:
- Applicant must either be a Singapore Citizen or Permanent Resident of Singapore and;
- Applicant must be at least 21 years old and;
- Applicant must achieve at least 75% attendance, and pass all examinations/assessments and;
- Applicant is taking the course for the first time
BridgingMinds reserves the right to charge the full course fee (without subsidy) if any of the conditions above are not met.
Singapore Citizens aged 25 years and above will be able to utilize their Skillsfuture Credits to offset against nett fee payable
Additional Notes
Re-assessment Fee at $30 (before GST)
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $2,500.00 | $2,725.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SSG subsidy MC >40 years old (For Singapore Citizens only) | $750.00 | $975.00 |
| SSG subsidy_< 40 years old (For Singapore Citizens) and All Singapore Permanent Residents | $1,250.00 | $1,475.00 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | Before GST | With GST (9%) |
| SSG subsidy MC >40 years old (For Singapore Citizens only) | $750.00 | $975.00 |
| SSG subsidy_< 40 years old (For Singapore Citizens) and All Singapore Permanent Residents | $1,250.00 | $1,475.00 |
| SME | Before GST | With GST (9%) |
| SSG subsidy SME (For All Singapore Citizens & All Singapore Permanent Residents) | $750.00 | $975.00 |
Please note that prices are subjected to change.
