SF – ITIL 4 Foundation (Synchronous e-learning)
TGS-2019503284
What's In It For Me
ITIL 4 foundation training will help beginners to understand how ITIL 4 keeps ITIL updated by transforming most of the fixed ITSM practices in the broader context of value streams , digital transformation and customer experience while embracing the most current working methods, such as Agile, Lean, and DevOps. ITIL 4 aims to ensure that IT-enabled services are managed and governed in an effective, integrated, and coordinated manner. The funded ITIL 4 foundation training can be adopted and adapted for all types of organisations and services.
Training Type
Full-Time
Mode of Assessment
Written & Oral
Who Should Attend
Aspiring individuals in the Service or IT industry, Process Managers/Consultants/Practitioners, Service Team Leaders/Managers/Supervisors, Project Managers, Service Desk or Help Desk Personnel, Account Managers, Quality Professionals, Human Resources Planning Professionals, Relationship Professionals, Business/Strategy Development Professionals and anyone with interest in the IT Service Management.
Course Duration
3 days
Total Training Duration (Hour)
22.5 hours
Course Outline
1. Key Concepts of Service Management
2. ITIL Guiding Principles
3. Four dimensions of Service Management
4. ITIL Service Value System – an overview
5. ITIL Service Value Chain
6. Purpose of key ITIL practices
7. Definitions of important ITIL terms
8. Purpose and contribution of key practices in Service Value Chain
Certification Obtained and Conferred by
- BridgingMinds Certificate of Attendance (upon achieving minimum 75% class attendance)
- WSQ Statement of Attainment (upon passing the relevant assessment)
- To download WSQ e-Certs, Learners can log in to MySkillsFuture portal via SingPass > go to Skills Passport > Certificates
Course Objectives
Our funded ITIL 4 Foundation training will:
- Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
- Act as a guide for users to apply in their professional development, work, and further studies.
- Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.
Course Learning Outcome
1) Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement
Pre-requisites
Recommended Prequisites:
- At least 1 year of working experience in the IT industry.
- English proficiency equivalent to the Employability Skills WSQ Workplace Literacy (WPL) Level 6 (reading, writing, speaking, and listening).
Medium of Instruction & Trainer
English
Funding Information
Skillsfuture Singapore (SSG) - WSQ Certifiable Funding
Criteria:
- Applicant must either be a Singapore Citizen or Permanent Resident of Singapore and;
- Applicant must be at least 21 years old and;
- Applicant must achieve at least 75% attendance, and pass all examinations/assessments and;
- Applicant is taking the course for the first time
BridgingMinds reserves the right to charge the full course fee (without subsidy) if any of the conditions above are not met.
Singapore Citizens aged 25 years and above will be able to utilize their Skillsfuture Credits to offset against nett fee payable
Additional Notes
Re-assessment Fee at $30 (before GST)
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $1,400.00 | $1,526.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SSG subsidy_< 40 years old (For Singapore Citizens) and All Singapore Permanent Residents | $700.00 | $826.00 |
| SSG subsidy MC >40 years old (For Singapore Citizens only) | $420.00 | $546.00 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | Before GST | With GST (9%) |
| SSG subsidy_< 40 years old (For Singapore Citizens) and All Singapore Permanent Residents | $700.00 | $826.00 |
| SSG subsidy MC >40 years old (For Singapore Citizens only) | $420.00 | $546.00 |
| SME | Before GST | With GST (9%) |
| SSG subsidy SME (For All Singapore Citizens & All Singapore Permanent Residents) | $420.00 | $546.00 |
Please note that prices are subjected to change.
